Ceal Doctor technology


RETURN & CANCELLATION POLICY

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PRODUCT CANCELLATION & RETURN POLICY
 
You can cancel any order within 12 hours of placing the order, subject to the order not being shipped from our facility, with a full credit of the purchase price to your credit card account. No cancellation credit will be processed after 12 hours and the Return Policy will become effective after this time or upon the order being shipped to you from our facility. An email with “ORDER CANCELLATION " in the subject line must be sent and received by Cealtec within this time line at ordercancellation@cealtec.com. Full details of the order with your name and credit card information must be included to enable us to consider and process any credit to your account within the time allotted. A confirmation email will be sent to you confirming acceptance or rejection of the cancellation request.
 
If you wish to return an item, you can ship the item back to Cealtec Products Inc. at:
            4131 Vanguard Road,
            Richmond, British Columbia
            V6X 2P6 Canada
for a partial refund. You will have up to 5 calendar days from the time you receive your item(s) to initiate a return.
Items ineligible for a return include:
•           Opened containers
•           Damaged packaging*
•           Gift Card purchases
•           Product shipped as samples
•           Replacement orders
•           COD Product Returns*
* You may return a product as long as the original packaging and container has not been opened or damaged. Shipping back to our warehouse will be the responsibility of the purchaser.
•           Upon receipt of the unopened and undamaged products a 15% administration and restocking fee will be applied to the order and the credit balance, excluding freight costs and including taxes will be applied to the credit card account used for the purchase within 5 business days of receipt of the returned items.
•           If the return is accepted by Cealtec Products Inc. a confirmation will be issued to the purchaser.